Privacy & Cookies

Overview

Planto.ae respects your privacy. This policy explains what personal data we collect, how we use it, and your choices regarding that data when you shop or contact us in the UAE.

Data We Collect

Checkout data: name, email, phone number, delivery address, emirate, delivery notes, and order details.

Support data: messages sent via email, WhatsApp, or contact forms.

Technical data: IP address, browser type, device information, and pages visited when analytics cookies are enabled.

Marketing data: email address if you subscribe to our newsletter or plant care tips list.

How We Use Your Data

To process and deliver orders, send order confirmations, and provide customer support.

To send store operational alerts and respond to guarantee or returns requests.

To improve our website, measure marketing performance, and prevent fraud when analytics and advertising tools are enabled.

To send promotional emails only if you have opted in. You may unsubscribe at any time.

Legal Basis & UAE Compliance

We process order and support data to fulfil our contract with you and to meet legitimate business interests such as fraud prevention and service improvement.

We handle personal data in line with applicable UAE data protection guidelines and will respond to access or deletion requests where required by law.

Sharing & Processors

We do not sell your personal data.

We share data with trusted processors only as needed to operate the service: Supabase (order storage), Resend (transactional email), Meta WhatsApp Cloud API (store order alerts), and analytics/advertising partners when enabled.

Couriers receive delivery name, phone, and address solely to complete your delivery.

Cookies & Analytics

Essential cookies support cart and checkout functionality.

Analytics and marketing cookies (Google Analytics, Meta Pixel, TikTok Pixel) may be used to measure site performance and ad effectiveness when configured. You can control cookies through your browser settings.

See our cookie notice below for categories we may use.

Retention & Security

Order records are retained as required for accounting, tax, and customer support purposes.

We apply reasonable technical and organisational measures to protect your data. No online transmission is 100% secure.

Your Rights

You may request access, correction, or deletion of your personal data where applicable. Contact us using the details below.

You may opt out of marketing emails via the unsubscribe link in any promotional message.

Children

Planto.ae is not directed at children under 13. We do not knowingly collect data from children.

Contact

Privacy enquiries: myplantodeals@gmail.com · WhatsApp +971 56 781 5970.

We may update this policy from time to time. The latest version will always be published on this page.